Transformative Service & Leadership Training
Connecting Leaders to the Heart of Service!
Hospitality Industry Leaders | Michele Kline & Stephanie Leger
Michele Kline
Stephanie Leger
The Journey
🎙️ Let us take you on a journey… 🎙️
Imagine this: You’re a manager in the bustling world of hospitality. Your to-do list is endless, your emails are piling up, and let’s face it—you haven’t stepped out of your office in hours. Sound familiar? Michele Kline and Stephanie Leger know this story all too well.
With over 50 years of combined experience in the hospitality industry, Michele and Stephanie have seen it all—from the highest highs of five-star service to the "we'll laugh about this later" disasters. Their mission? To revolutionize how we think about leadership, service, and, most importantly, human connection.
It all started with their shared passion for elevating service standards and creating memorable guest experiences. They realized one truth: Managers stuck behind desks were missing golden opportunities to connect with their teams and guests, the heartbeats of the business. So, they rolled up their sleeves and got to work—on the floors, of course!
That’s where WTF! Walk The Floors was born. Not just a clever name, it’s a call to action. Michele and Stephanie believe in leading by example, stepping onto the floor, and tackling challenges head-on. Their approach combines process improvement, training facilitation, and a healthy dose of fun to create transformational change that sticks.
But they didn’t stop there. Recognizing the need for a space where leaders could laugh, learn, and share their "you won’t believe what just happened" moments, Michele and Stephanie launched the WTF! Walk The Floors - Podcast. Each episode is like sitting down with your funniest and most insightful industry friends to swap stories and pick up game-changing tips.
From boosting customer satisfaction to navigating team dynamics, the podcast has something for everyone. And the best part? It’s not just for hospitality pros—leaders from all industries will find nuggets of wisdom to elevate their service and inspire their teams.
Oh, and did we mention the awards? Their podcast has been recognized as a Top Hospitality Podcast by the International Hospitality Institute—multiple times! Not to mention that they are also award-winning trainers!
So, here’s your invitation: Ready to step off the sidelines and transform your service game? Join Michele and Stephanie on this journey.
Tune in to their easy-to-digest podcast episodes or connect with them directly to explore immersive training programs that will leave a lasting impression on your team, your clients, and, most importantly, you.
Because service isn’t just what you do—it’s how you connect.
Ready to take the next step? Keep reading to discover how Michele and Stephanie’s immersive training programs can transform your team and organization. Whether you're looking to elevate service standards, boost leadership skills, or foster meaningful connections, their proven approach delivers lasting results.
Dive in to learn how they bring their expertise and passion to life through hands-on, engaging sessions tailored to your unique needs.
Recognitions:
2021 Top 15 Hospitality Trainers - International Hospitality Institute
2022 Top 35 Hospitality Podcast - International Hospitality Institute
2023 Top 40 Hospitality Podcast - International Hospitality Institute
Recent Episodes
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WTF! Walk The Floors Training
Ready to flip the script on service and leadership? The WTF! Walk The Floors training program is your secret weapon to transforming how customer-facing teams connect, engage, and lead—no matter your industry. Whether you're in hospitality, retail, healthcare, or any field with customer interactions, Michele Kline and Stephanie Leger have created a training experience that’s impossible to ignore.
Their mission? To cultivate genuine service and servant leadership while empowering professionals to be fully engaged in their daily operations. This isn’t just another boring training session—it’s a full-day, fun-packed, hands-on program that delivers powerful tools and strategies your team will actually want to use.
Through dynamic activities and practical insights, participants learn how to create authentic connections that elevate the customer experience and build a rock-solid foundation for operational excellence. It’s not just about what you do—it’s about how you do it, and Michele and Stephanie make sure your team walks away inspired and equipped to take it to the next level.
Think this program is only for hospitality? Think again. If your team interacts with customers, clients, or guests, this is the game-changer you've been waiting for.
The training dives into both technical and emotional aspects of service, tackling topics like:
⭐️ Building trust and connection in customer interactions
⭐️ Fostering a culture of accountability and engagement
⭐️ Handling challenges with confidence and empathy
⭐️ Operational strategies that stick
This isn’t just training—it’s a movement. So, are you ready to take your service and leadership game to heights you never thought possible?
Contact Michele and Stephanie now to bring the WTF! Walk The Floors experience to your organization and start creating the kind of impact that your team—and your customers—will never forget.
