GROUP COACHING
Empowering Leadership Teams to Drive Change, Cultivate Connection, and Achieve Lasting Success.
Our coaching approach is designed to facilitate key leadership meetings and workshops, ensuring that every team member is fully engaged and present. We create an environment where ideas flow smoothly, challenges are addressed head-on, and teams learn to communicate effectively, lead with inclusivity, and genuinely connect. By probing when resistance arises, identifying root causes, and defining measurable actions and outcomes, we help tackle critical issues that may be overlooked.
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We inspire leadership teams to aim for ambitious goals that are truly worth celebrating. We inspire them to think bigger, sharpening their focus on people development, effective communication, and inclusive leadership—all of which drive higher performance and profit growth.​ We inspire them to believe that culture change is about intentionally shaping the environment they want to work in—going beyond the politics of the moment to establish a standard of teamwork, purpose, and respect.
Our coaching plans are meticulously tailored to address your organization’s specific growth challenges, ensuring that your team not only achieves success but also finds well-being and genuine connection along the way.
We believe that true culture change begins with uncovering the root problem, paving the way for meaningful and lasting transformation.
SERVICE CULTURE OVERHAUL
Transforming Teams and Elevating the Experience by Redefining Standards and Revolutionizing Success!
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We begin by identifying areas of opportunity and uncovering the root causes of challenges within your customer-facing operations. From this deep understanding, we craft a strategic plan that drives meaningful improvements and fosters a culture of excellence.
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Our approach is designed to revolutionize your operations by redefining standards and guiding your team toward success. Through strategic planning, we help set clear goals, create actionable execution plans, and monitor progress in transformative annual and quarterly sessions. These sessions are pivotal, prioritizing growth and positive change.
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We establish and maintain a structured approach to ensure your team remains focused on continuous improvement. By articulating a compelling vision and outlining precise steps to achieve it, we make progress tangible and goals attainable. Focusing on what matter most!
Our seasoned coaches and consultants excel in both virtual and in-person sessions, effectively engaging teams, uncovering root causes, and defining measurable outcomes. We address critical issues head-on, ensuring your team not only meets its objectives but also contributes to a thriving and productive workplace culture.
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ASSESS
Analyzing from the inside out
Through an external image assessment, we put ourselves in your customers' shoes and preform a 360-degree evaluation of the quality of your service & product. This includes an analysis of all the data you have related to customer service (internal surveys & online reviews) and team member engagement. We then put ourselves in your employees' shoes and assess your company's culture and effectiveness of its processes, by performing an internal image assessment. ​ Our main objective is to truly comprehend how your customers and employees think and feel about your company, service and product, in order to craft the best solution to meet the needed change. A solution that will move the needle and stick! - Shopper Experience - Customer Service Data Analysis - Digital Image Assessment - Team Member Engagement Data Analysis
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TARGET
Strategic planning
& Implementation
This is the inevitable zone of disruption. Based on what we learned, we propose ways to fine-tune processes, improve resources, assist with digital transformation and build stronger more confident leaders & team members. This is the first step to creating a culture of care and growth. By facilitating and moderating difficult conversations in creative ways, we are able to meet your team in the middle and learn a lot more about the barriers that are holding them back from the needed change. Getting your team involved in the strategic planning process that will lead to change, allows us to make them part of finding viable solutions. We successfully find common ground, while keeping the bigger picture in mind. They end up owning the goal! We provide you with progressive follow up visits and/or virtual touch points, to ensure accountability and sustainability remain in check. - Goal Setting - Roadmap Creation - Process Improvement - Culture Enhancement Targeted Training
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SUSTAIN
Development crafted for success
Our goal is to identify areas of opportunity and learning gaps, re-imagine the learning experience, and craft an engaging plan for your team. We provide the tools and methodology for your team to become stronger leaders, co-workers, and service providers, ensuring they consistently achieve their goals. Our development programs elevate leaders and team members, increasing job performance, involvement, and sense of purpose. We believe professional development and continuous education make employees feel valued, leading to higher engagement and retention. If you have your own training programs, we offer expert facilitators to connect with your team, expedite implementation, and meet deadlines, keeping the bigger picture in mind. For businesses needing a sounding board, we continue to serve as trusted advisors. - Learning Plan Development - Training Facilitation - Leadership Coaching - Periodic Check Ins
WHAT RESULTS CAN YOU EXPECT?
