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OUR STORY

Moving people from where they are to where they want to be.

Kline Hospitality is a boutique consulting firm founded in 2010, out of an unparalleled passion to strengthen operating procedures, enhance company culture and focus on leadership development, within the Hospitality & Service Industries.

As the years progress and companies continue to look at injecting “hospitality” in their way of doing business, we have branched out to help customer-facing businesses in various industries, who seek to run their show, the hospitality way! Creating strong teams, guided by genuine and empathetic leaders, who not only cherish their customers, but most importantly, their PEOPLE.
 
We provide service quality assessments & brand standards audits, one-on-one coaching & mentoring, leadership training facilitation, and group-coaching workshops to help individuals grow and explore a new phase of their careers, enhancing their life and that of those around them. We are licensed to teach the John C. Maxwell content and are genuinely committed to the transformation of the leaders we work with. We nurture a desire for improvement and self-development through methodologies, understanding and enlightenment.
 
We additionally have partnerships with selected solution providers to complement our services and strategically advise on digital transformation and adoption.

Kline Hospitality is more than a leadership and organizational development firm—it’s a catalyst for transformation and growth. We empower leaders and teams to unlock their full potential through immersive, personalized coaching, and innovative training that drive real, lasting impact.

At the heart of everything we do is the belief that true success stems from fostering meaningful connections, elevating communication, and cultivating a culture where everyone thrives.

We strive to inspire leaders to not only lead but to create environments where vision, purpose, and collaboration fuel both personal and organizational breakthroughs. Together, we build legacies of high performance and lasting impact.
 
Mission
Our mission is to improve productivity, increase quality, and inspire leaders to grow with purpose.
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Vision
We envision a future where organizations flourish through empowered leadership, seamless collaboration, and a culture of continuous improvement. By combining innovative strategies, practical tools, and a people-first approach, we embrace diversity of thought and foster effective communication to help individuals and teams achieve measurable results, drive meaningful, lasting impact, and create a ripple effect of excellence and purpose-driven growth. 

Values
1. Holistic Leadership
We believe in cultivating leaders who integrate purpose, empathy, and vision into their approach, creating balance and alignment across all areas of life. By prioritizing personal growth alongside professional excellence, we guide individuals toward impactful and fulfilling leadership.
 
2. Authentic Communication
We champion communication that inspires trust, builds meaningful relationships, and fosters understanding. By encouraging openness, empathy, and active listening, we empower individuals and teams to connect deeply and communicate with purpose.
 
3. Wellness as a Cornerstone
We emphasize the importance of wellness as the foundation for sustainable growth and fulfillment. By nurturing mental, emotional, and physical well-being, we create a pathway for individuals and teams to thrive both personally and professionally.
 
4. Transformative Growth
We are committed to empowering individuals and teams to embrace change, unlock potential, and achieve transformative growth. By blending innovation, self-discovery, and practical tools, we help others lead more integrated and fulfilling lives.

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The PASSION 
behind the scenes

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Michèle Kline

President & Founder 

With over two decades of experience in the Hospitality & Service Industry, in Operations and Human Resources, and having held several executive roles throughout her career, Michèle Kline founder of Kline Hospitality, offers her clients expertise and dedicated attention in the areas of group & individual coaching.
 
As a certified Coach, Trainer & Speaker member of the Maxwell Leadership Team, she passionately shares with her clients, the timeless teachings of leadership guru, Dr. John C. Maxwell. Additionally, she is constantly enhancing, recreating and updating Kline Hospitality's learning catalog to ensure the most trending topics are discussed during her workshops.
 
Her purpose? To help leaders find their passion, ignite transformation, and inspire them to grow.
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Michèle, an industry expert in organizational behavior, communication, and process improvement, has a proven track record of having developed and repositioned many operations within some of the finest brands in the United States and South America. Her attention to detail in every aspect of the operation has made her stand out in the industry.
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With academic formation in Communication, Michèle holds certifications in Kaizen, Total Quality Management and Six Sigma, among others. Also, a multiple-certified Life Coach, who is passionate about helping professionals grow, by guiding them into a new phase of their lives. Bringing the perfect combination to any leader who is seeking success in life.
 
As a respected builder and leader of customer-focused teams; she instills a shared and enthusiastic commitment to customer service, as a key driver of company goal attainment. It is her priority to work diligently on developing a personal, open, and transparent relationship with her clients.

Bestselling author of "360° IMPACT: A Guide to Live, Lead, and Serve in a More Colorful World!" In this transformative book, Michele shares her lifetime of experiences, wisdom, and practical tools to foster genuine connections, enhance leadership skills, and unlock personal and professional potential. The book explores essential elements like growth, gratitude, purpose, and collaboration, offering readers a comprehensive guide to living a more impactful and fulfilling life. Michele’s work challenges readers to embrace the power of connection, empathy, and intentional leadership to create a meaningful impact in today’s fast-paced world.

Co-founder & co-creator of "WTF! Walk The Floors", a partnership focused on connecting leaders to the heart of  service. Born from a passion for elevating service and creating memorable guest and team member experiences, WTF! Walk The Floors is a call to action for leaders to step out from behind their desks and connect with their teams and guests. The award-winning podcast, recognized as a Top Hospitality Podcast by the International Hospitality Institute, blends humor, insights, and actionable tips for leaders across industries. Through hands-on training and immersive programs, teams transform service standards, boost leadership skills, and foster meaningful connections that leave lasting impressions.

As part of her commitment to advocating for diversity, equity, inclusion, and belonging (DEIB), she created our "360° IMPACT Connection Labs", spaces for individuals from various backgrounds to come together and connect through meaningful and elevated conversations. These groups meet regularly for masterminds and retreats, providing a unique opportunity for individuals to learn from each other and build lasting relationships. Recognizing the importance of DEIB in the workplace and in the world as a whole, this is an innovative approach to furthering this cause. Our 360° IMPACT Connection Labs are just one example of the impactful work being done to create a more inclusive and equitable world. 

Michèle has been passionate about giving back since a very young age. Enhancing the industry through the growth of others, advocating for diversity, equality & inclusion and selflessly helping people. Serving her community in boards & committees with the objective of educating and developing professionals as well as getting involved hands-on, she is part of several philanthropic organizations.
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International bestselling author of 8 books that promote self-development and a mindset of success, Michèle strives to inspire people and promote collaboration by prioritizing human connection!

RECOGNITIONS:
2018 Learning & Development Professional of the Year - Nevada Hotel & Lodging Association.
​2021 Global Top 15 Trainers in Hospitality - International Hospitality Institute.
2022 Top 5 Coaches To Look Out For - Entrepreneur Herald.
2022 Top 35 Hospitality Podcast - International Hospitality Institute.
2023 Executive Coaching Award - CEO Today.
2023 Most Transformative Leadership Coach in Nevada - Global Excellence Awards.
2023 Executive Coach of the Year - Global 100, North America.
2023 Women in Lodging of The Year - Nevada Hotel & Lodging Association.
2024 Executive Coach of the Year - Global 100, North America.
2024 Top 40 Hospitality Podcast - International Hospitality Institute.
2024 Top 60 Social Media Influencers - International Hospitality Institute.
2024 Top 30 Inspiring Women - Entrepreneur Herald.
2024 Top 15 Coaches in Las Vegas - Influence Digest Media.

2024 Top 25 Hospitality Executive to Watch 

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HER IMPACT EXTENDS TO:

  • JW Marriott

  • Ritz Carlton

  • Hyatt Regency Hotels & Resorts

  • Hilton Hotels 

  • Hilton Grand Vacation

  • InterContinental Hotels & Resorts

  • Four Seasons Hotels & Resorts

  • Wyndham Hotels & Resorts

  • Marriott International

  • Destination Hotels

  • Diamond Resorts

  • Caesars Entertainment

  • Penn Entertainment

  • Pinnacle Entertainment

  • Affinity Gaming

  • Station Casinos

  • FanDuel

  • Technologent

  • Cisco

  • United Airlines

  • Abbott

  • Conagra Brands 

  • Bank of America

  • Wells Fargo

  • Amazon

  • The Service Companies

  • The International School of Hospitality

  • University of Nevada Las Vegas

  • Sierra Nevada College

  • Link Hospitality

  • Soleil Management

  • Merci Buku

  • Dress for Success of Southern Nevada

  • City of North Las Vegas

  • Nevada Hotel & Lodging Association

  • Women in Lodging

  • Upward Women

  • WISE (Women in Sports & Events)

  • Carson City Chamber of Commerce

  • Jayde Consulting

  • FirstService Residential

  • Cartier

  • Louis Vuitton

  • Christian Dior

  • Burberry

  • Prada

  • Pente Academy

  • Soccer 5

  • Albion Soccer Club 

Mark Kline

Partner 

With an extensive background in business management, having dedicated more than two decades of his life to renown international technology organizations, such as Cisco, IGT, Digital Barriers, FLIR Systems, Bosch & Philips, Mark is the perfect addition to Kline Hospitality.

 

As Partner, he brings a strategic approach and a wealth of knowledge in gaming system operations, security & surveillance and digital transformation, in the hospitality, gaming and retail industries.

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He continues to represent as subject matter expert in several speaking engagements across the country, inspiring and educating those in the technology vertical of all industries.

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Having served in the U.S. Army as part of the Intelligence Unit, Mark has admirable discipline which is reflected in everything he sets his mind to. He is driven about teaching this as a key to success.

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Mark is passionate about motivation, empowerment, effectiveness, results, and TEAM work. He is all about the POSSIBLE in people, connections and solutions. Living in a highly competitive world with an array of communication platforms that allow us to share ideas, make change and influence our decisions, being the best of who we are and how we show up, is what excites him.

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He believes in collaboration, hard work and continues to passionately serve as mentor to many young professionals in various industries. He enjoys coaching "leaders in the making".

We are committed to making a difference in people's lives!

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